jc77 Privacy Policy

1. Introduction

This Privacy Policy describes how jc77 collects, uses, stores, and protects the personal information of players who register and use the jc77 platform — including the website at jc77.net and the jc77 mobile app available for Android and iOS.

jc77 is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including payment details linked to bKash, Nagad, and Rocket accounts — and we take that responsibility seriously. This policy is designed to give you a clear and honest picture of how your data is handled at every stage of your relationship with jc77.

2. Data We Collect

jc77 collects only the personal data that is necessary to provide you with a secure and functional gaming experience. The categories of data we collect include:

3. How We Collect Your Data

jc77 collects your personal data through the following channels:

• Direct registration: When you create a jc77 account, you provide your name, date of birth, email address, and mobile number directly.
• Account activity: As you use jc77 — depositing, playing games, withdrawing winnings — we record transaction and gameplay data automatically.
• Device and browser data: Our servers automatically log technical information such as your IP address, device type, and browser version each time you access jc77.
• Cookies and tracking technologies: jc77 uses cookies and similar technologies to remember your preferences and improve platform performance. See Section 7 for full details.
• Identity verification: When you submit documents for KYC (Know Your Customer) verification, we collect and store copies of those documents securely.
• Customer support interactions: Any messages, emails, or live chat conversations you have with the jc77 support team are recorded for quality assurance and dispute resolution purposes.

4. How We Use Your Data

jc77 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The primary ways we use your data are:

• Account management: To create, maintain, and secure your jc77 account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the jc77 platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so that appropriate support can be offered.
• Platform improvement: To analyse how players use jc77 and to improve the performance, design, and game selection of the platform.
• Marketing communications: To send you promotional offers and updates about jc77, where you have consented to receive such communications. You can opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory authorities or law enforcement agencies.

5. Sharing Your Data

jc77 does not sell, rent, or trade your personal data to third parties for commercial purposes. However, there are limited circumstances in which we may share your data with trusted third parties:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: We may use third-party KYC providers to verify your identity documents. These providers are contractually bound to handle your data securely and only for verification purposes.
• Fraud prevention agencies: We may share data with fraud prevention and anti-money laundering services to protect the integrity of the jc77 platform and its players.
• Regulatory and legal authorities: jc77 will disclose personal data to government authorities, regulators, or law enforcement agencies when required to do so by law or a valid legal order.
• Technology service providers: We work with trusted technology partners who help us operate the jc77 platform — such as cloud hosting and analytics providers. These partners are contractually prohibited from using your data for any purpose other than providing services to jc77.

6. Payment Data

jc77 takes the security of your financial data extremely seriously. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, the transaction is processed through the payment provider's own secure infrastructure. jc77 does not store your full mobile banking credentials or PIN on our servers.

What jc77 does retain is a reference to your payment account (such as your registered mobile number) and a record of your transaction history. This information is necessary to:

• Process withdrawal requests to the correct payment account.
• Investigate and resolve any payment disputes or discrepancies.
• Comply with anti-money laundering regulations that require us to maintain financial records.
• Detect and prevent fraudulent payment activity on the jc77 platform.

7. Cookies and Tracking Technologies

jc77 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the jc77 platform to function. They keep you logged in during your session and ensure that your account settings are applied correctly. You cannot opt out of essential cookies without affecting your ability to use jc77.
• Performance cookies: These help us understand how players use jc77 — which pages are visited most, where errors occur, and how long sessions last. This data is used in aggregate and does not identify individual players.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you do not have to set them again each time you visit.
• Marketing cookies: With your consent, jc77 may use cookies to deliver relevant promotional content. You can withdraw this consent at any time through your browser settings or by contacting support.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jc77 platform.

8. Data Retention

jc77 retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our legal obligations and legitimate business interests. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for up to five years after account closure, to comply with anti-money laundering and regulatory requirements.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction, as required by applicable financial regulations.
• Support communications: Customer support records are retained for up to three years from the date of the interaction.
• Marketing data: If you have opted in to marketing communications, your contact details for this purpose are retained until you opt out.
• Technical logs: Server and access logs are typically retained for up to 12 months for security and fraud prevention purposes.

When data is no longer required, jc77 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9. Security

jc77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jc77 servers.
• Encryption of sensitive data stored in our databases, including financial records and identity documents.
• Strict access controls ensuring that only authorised jc77 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the jc77 platform.
• Two-factor authentication options for player accounts to add an extra layer of protection.
• Monitoring systems that detect and alert our security team to suspicious activity in real time.

10. Your Privacy Rights

As a jc77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

jc77 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

11. Minors

jc77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jc77 and provided personal data, please contact us immediately at [email protected].

Upon receiving such a report, jc77 will promptly investigate, close the account, delete the associated personal data, and return any deposits to the original payment source. We take underage access to our platform extremely seriously and have age verification measures in place to prevent it.

12. Changes to This Policy

jc77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this page periodically to stay informed about how jc77 protects your privacy. Continued use of jc77 after an updated policy takes effect constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jc77 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your jc77 account dashboard
• Response time: Data rights requests are handled within 30 days

For information about how jc77 handles responsible gaming, visit our Responsible Gaming page. For the full rules governing your use of jc77, see our Terms and Conditions. For general questions about the platform, visit our FAQ page.